Frequently Asked Questions

Everything you need to know about your HARIO shopping experience.

What is the standard shipping timeframe for orders?

Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.

How do I return a product if I am not satisfied?

We offer a 30-day return policy for unused items in their original packaging. Simply contact our support team to receive a return authorization and shipping instructions.

Are HARIO glass products heat-resistant?

Yes, our signature glassware is made from high-quality heat-resistant borosilicate glass, designed to withstand high temperatures and thermal shock during coffee and tea brewing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer a warranty on brewing equipment?

All HARIO manual brewing equipment and electrical appliances come with a one-year limited warranty against manufacturing defects from the date of purchase.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.